Comments on: Why Does Best Buy’s Customer Service Irk Me?

By: namelessone

namelessone — Wed, 03 Mar 2010 04:23:04 +0000

The problem is that if we don't approach each customer and ask if they need help, they complain they got NO help. It's a catch 22, and I would think most customers would understand this. We're not trying to harrass, just make sure you are getting the help you need.

By: Randa

Randa — Fri, 04 Dec 2009 21:49:50 +0000

I used to do secret shopper stuff at Best Buy and we spent 30 minutes in there before anyone approached us. I wonder if we just look like we have no money. I had to quit though because it got hard for me to keep pretending not to know what a PS3 did. The Gap used to be like that, I don't know if it still is. We used to play "Gap Tag" and see who could get to the back of the store and then back out with out being attacked. .-= Randa´s last blog ..My Thoughts for the day =-.

By: tami

tami — Wed, 02 Dec 2009 17:35:54 +0000

Thats the very reason why I stay the hell outta that store, hate their policies! .-= tami´s last blog ..Planet 51 =-.

By: Lee

Lee — Tue, 01 Dec 2009 15:24:20 +0000

It would help if once you said you did need help, they were able to help you. They overcompensate for a reason. .-= Lee´s last blog ..Great Toys For Boys This Holiday Season From Mattel! =-.

By: Lorie Shewbridge

Lorie Shewbridge — Mon, 30 Nov 2009 00:17:36 +0000

While this is true, I would certainly take this kind of customer service ANY day over the type of NON-customer service you find just about EVERYWHERE else these days…. I am a firm believer in customer service, having taught it in the retail food business years ago. I will go out of my way to a store just to get better service that to a store closer to me if they have treated me poorly. One reason I will NEVER – EVER purchase ANYTHING from Circuit City again in my life time!!!
.-= Lorie Shewbridge´s last blog ..Christmas Joke of the Day #2 =-.

By: Jennifer-Eighty MPH

Jennifer-Eighty MPH — Tue, 24 Nov 2009 09:02:09 +0000

Oh Greg….you just kill me. I am laughing so hard right now. I loved the "Airplane" comparison – so true. Now why can't Home Depot do what Best Buy does. There is NEVER anyone to help there. If the two stores could meet in the middle, customer service would be perfect!
.-= Jennifer-Eighty MPH Mom´s last blog ..MONDAY MINGLE vlog – NOVEMBER 23rd =-.

By: Newlywed & Unemp

Newlywed & Unemp — Sun, 22 Nov 2009 12:53:22 +0000

Y'know, I just got back from a week long honeymoon in Mexico and the other day, I went to the mall for some people watching and found myself doing the "No, gracias" dismissive hand gesture avoid eye contact thing out of habit! No, I don't want chiclets/a timeshare/a silver bracelet/slippers/hair extensions/ugly shoes/a video game. No, gracias! .-= Newlywed & Unemployed´s last blog ..Today's a Bad Day =-.

By: Lauren

Lauren — Sun, 22 Nov 2009 12:07:08 +0000

I usually only get hit up two or three times….but you'd think one would be sufficient. Of course, like you said, when I really need someone to help me, the store seems void of any Blue Shirts. I don't want to have to sprint and dodge aisles to catch someone when I need help, only to do the same thing in reverse when I DON'T need help. Maybe it's all an elaborate plan to help me get some exercise….
.-= Lauren´s last blog ..WTF Friday….late =-.

By: franticmommy

franticmommy — Sun, 22 Nov 2009 09:57:43 +0000

I find if I twitch, drool, and shout "take it back!!!!" like Jeff Conaway from Dr`Drew's Celebrity Rehab…most of the time customer service people leave me be…….
.-= franticmommy´s last blog ..Saraboo Travel Activity Bag Giveaway! =-.

By: ~The South Dakota Co

~The South Dakota Co — Sun, 22 Nov 2009 09:54:57 +0000

I am Lol. So hard. Great re-do on the video. And you're right about Best Buy. They totally do exactly what you said. And it is a teensie bit annoying. .-= ~The South Dakota Cowgirl~´s last blog ..Sunday Stills- Horses =-.